For UK vehicle hire companies. PCN Flow reads each penalty notice, finds the hire agreement and files the transfer of liability with the council, TfL or private operator. Your team checks it and presses one button.
PCN 2041 AB12 CDE
Representations due in 19 days
Penalty charge notice from Transport for London, addressed to you as registered keeper
Make Representation
Alex Morgan
Agreement RA-20418, signed statement of liabilityAnswer a few questions about a ticket on your desk. This is general guidance, and the notice itself always comes first.
Yes, it can transfer.
A signed fixed-term hire under six months and the statement of liability are what the council will look for.
28
days to make representations, about 28 from the date on the notice.
One PDF of up to 80 pages can hold many notices. Each becomes its own PCN, with its own pages beside it.
FILE-0412.pdf, 9 pages, made 4 PCNs
Matched on registration and contravention date, with the signed statement of liability in place. Anything missing is listed in plain words.
Hire agreement found
Alex Morgan
RA-20418, on hire at the contravention time
Statement of liability, signed
It files on the issuer's own website where it can. On newer websites our staff approve the run first. Where there's no website route, it goes by email. It never files twice.
PCN 2041, Transport for London
Make Representation
The hirer gets a notice in your company's name. Issuer replies come back to the PCN, labelled, so nothing lives in a shared inbox.
PCN 2029, Hackney
Needs informationPCN 2035, MET Parking
AcceptedPCN 2041, Transport for London
ReceiptFrom the post tray to the issuer's receipt before the kettle's cold. Your team checks it once, in the middle.
Software, not a bureau. Nothing goes to an issuer until someone at your company presses the button.
Hires of six months or more on council, TfL and Dart Charge tickets, and London bus lanes, stop before they can be rejected.
No hirer date of birth, licence, email or phone goes to an issuer unless its form insists on it.
The letter, what was attached, a screenshot of every website page and every reply, all on the PCN.
Against the two ways most hire desks handle PCNs today.
| Question | PCN Flow | By hand | An outsourced service |
|---|---|---|---|
| Filing | Issuer's website or email, from one button | Every issuer's website, typed in again | Their staff file for you |
| Who decides | Your team, on every PCN | Your team | Mostly the service |
| Long hires and bus lanes | Checked before anything is filed | Down to whoever is on the desk | Depends on the service |
| Proof | Letter, attachments and screenshots on the PCN | Wherever it was saved | In their reports |
| Issuer replies | Land on the PCN, labelled | A shared inbox | Passed on to you |
| Telling the hirer | Automatic, in your company's name | A separate email | Depends on the service |
| Getting started | Free plan, then from £79 a month | Nothing to set up | Onboarding and contracts |
General comparison of how hire desks typically work. Individual services differ.
837
UK issuers in our directory, from councils and TfL to private operators
90+
issuers set up for filing on their own websites
80
pages in one PDF, split into one PCN per notice
Best fit. Tickets arrive weeks after the car came back. PCN Flow finds the agreement for that date and files it.
Good fit. London-heavy tickets from TfL and the boroughs, with a stop on any council, TfL or Dart Charge ticket on a hire of six months or more.
Partial fit. Private parking charges transfer on any length of hire. Council, TfL and Dart Charge tickets can't on a hire of six months or more.
Only with hire agreements. Employees driving company vehicles have no hire-firm ground to rely on.
Transport for London, Dart Charge, MET Parking, APCOA, Ealing, City of London, Redbridge, Southwark, Hackney, Tower Hamlets, Islington, and more.
A few of the websites PCN Flow is set up to file on. It isn't connected to or endorsed by these issuers.
Lower prices for the companies that join first, for their first 12 months. Up to 10 transfers a month is free, every plan has every feature, and prices exclude VAT.
Up to 250 transfers
£79 a month
Then £99 a month
For a small hire desk.
Start free trialUp to 750 transfers
£139 a month
Then £189 a month
For a busy single fleet.
Start free trialUp to 1,500 transfers
£299 a month
Then £399 a month
For several branches.
Start free trialUp to 3,500 transfers
£479 a month
Then £649 a month
For a large hire or rental group. More than that? Talk to us.
Start free trialBusy month? Top up with 250 more transfers for £99. Top-up transfers don't expire.
No. PCN Flow is software you use, not an outsourced service. Notices keep coming to your address and you upload them.
No one can. The decision is the issuer's and depends on the facts, your paperwork and the law. PCN Flow checks what it can before filing and warns you about gaps.
It goes by email, with the letter and agreement attached and a reply address for that PCN. Nothing goes by post. A failed website run retries for up to a working day before moving on. A few issuers must be filed by your team on their own website, and PCN Flow says which.
Council, TfL and Dart Charge tickets on a hire of six months or more, London bus lanes, and police notices. Read the guide.
No. Notices to the hirer go out in your company's name, and PCN Flow's name isn't on them.
Tell us your company and we'll set up your account. Your trial is the free plan: up to 10 transfers a month, with no end date and no card. Our team helps you online while you try it.
PCN Flow