Every PCN, from scan to outcome

One record for each notice, with the deadline, the hire, what was sent and what came back.

Reads the post for you

Upload one PDF of up to 80 pages. PCN Flow reads each notice and makes one PCN per notice.

Issuer, reference, registration, contravention date, place and amount
Anything unclear is flagged to check against the notice, shown beside it
Deadlines worked out, with 28 days from service as the default for council and TfL PCNs
Duplicates and police notices are caught, and blank pages are skipped
Or type a PCN in by hand when a notice comes another way

Finds the hire that covers the ticket

Matched on the registration and the contravention date. If the car was swapped mid-hire, the check uses the period that car was on the agreement.

Import customers, vehicles and agreements from CSV or Excel
Or upload the agreement PDF: PCN Flow reads it and you confirm
You attach your own paperwork, and the statement of liability goes with it

Checks before it can be rejected

Two things stop the filing, because the issuer would refuse it:

A hire of six months or more on a council, TfL or Dart Charge ticket
A London bus lane (contravention code 34)

The rest are short warnings you can read and move past: agreement particulars missing, agreement not signed, signed after the hire began, licence expiring during the hire, a reference that looks like another issuer's, or a windscreen ticket still waiting on its Notice to Owner.

Files the way the issuer wants

Press Make Representation and the letter is frozen. Proven websites file automatically, and on newer ones our staff approve the run first. A failed run retries for up to a working day before the next route takes over, and it never files twice.

First choice
The issuer's website
More than 90 issuers set up so far. A few must be filed by your team on their own website, and PCN Flow says which. PCN Flow fills in the form, uploads your agreement and keeps a screenshot of every page.
Next
Email
The letter and agreement as attachments, with a reply address unique to that PCN, so the answer comes back to it.
Never
Post
Nothing goes by post. If an issuer takes neither, PCN Flow says so and your team files it on the issuer's website.

Replies sorted for you

Each PCN gets its own reply address. Replies land on the PCN and are read and labelled, so routine receipts stay quiet and rejections and information requests stand out.

A digest of replies needing action at 09:00, 13:00 and 17:00 on working days, not an email per reply
A copy goes to your own reply address if you want one
Record the outcome, accepted or rejected, with who and when

The rest of the desk

Hirer notices: Notify Client emails the hirer in your company's name, with the fine and admin fee lines. PCN Flow's name isn't on it.
Admin fees and invoices: An admin-fee invoice is raised at Make Representation and filed on the PCN. Billing in your hire system? Record that instead. Summary invoices export to PDF, CSV and Excel.
Fine Not Assignable: When it can't transfer, mark it, record the fine paid and raise a recharge invoice for the fine and admin fee. London bus lanes save in one step, with both invoiced.
Letters and court forms: Letter of Authority, Charge Certificate Appeal and Fine Not Assignable letters, plus official PE3, TE13 and TE14 forms filled in for you to check and sign.
Deadlines and tasks: Reps due and discount dates on every PCN, an Attention needed list on the dashboard, reminders and tasks, and a daily email listing PCNs nearing or past their deadline.
Reports and exports: An overview by location, a weekly summary, and a CSV export of the PCN list with your own columns.
Your team: Separate logins with roles, two-factor sign-in, signatures on emails, plus locations, contacts and custom fields.
Your data: Each company sees only its own records. Backups run every 4 hours. There are no ads or tracking in the app.

See it with your own tickets

Bring a recent scan and a hire agreement, and we'll walk through them with you.

Start free trial See pricing